Privacy Policy

Privacy Policy

Havilah Therapy Services respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information, whether you are visiting our website or receiving therapy services from our team.

By using our website or requesting our services, you agree to the practices described in this policy.

Information We Collect

Information You Provide to Us

• Contact information, such as your name, phone number, email address, and home address
• Information about your child, including their name and date of birth
• Referral and intake information, such as insurance details and physician information
• Health information relevant to your child's evaluation and treatment
• Any messages, comments, or requests you send us by phone, email, or through our website

Information Collected Automatically

When you visit our website, our hosting and analytics tools may automatically collect limited technical information, such as browser type, device type, and general usage patterns. This information helps us maintain and improve our website and is not used to identify you personally.

How We Use Your Information

We use the information we collect to:

• Respond to referrals and requests for therapy services
• Verify insurance benefits and service availability
• Schedule evaluations and coordinate care with families and physicians
• Provide, document, and bill for therapy services
• Communicate with parents and caregivers about appointments and care
• Send helpful updates and resources, when you have opted in to receive them
• Maintain the security and functionality of our website

We do not sell your personal information or your child's information to third parties.

HIPAA & Health Information

Havilah Therapy Services is committed to protecting the confidentiality of protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Health information collected during referral, intake, evaluation, and treatment is used only for the purposes of providing care, coordinating with other providers, and billing insurance, as permitted by law.

Full details about how we use and disclose health information, and about your rights regarding that information, are provided in our Notice of Privacy Practices below.

Third Party Services

Our website may use trusted third party tools to help us operate effectively, including:

• Mailchimp, to send email updates to families who choose to subscribe
• Our patient portal provider, FusionWeb Clinic, for existing patients to access their records

These providers have their own privacy practices, and we encourage you to review them. We only share the information necessary for these services to function.

Children's Privacy

Havilah Therapy Services provides pediatric therapy to children and young adults ages 0 to 21. Information about a child is collected only from a parent, guardian, or referring provider, and is used solely to evaluate and provide therapy services to that child. We do not knowingly collect personal information directly from children through our website.

Your Rights and Choices

• You may request access to, or a copy of, the information we hold about you or your child
• You may request corrections to information you believe is inaccurate
• You may unsubscribe from email updates at any time using the link in any email we send
• You may ask us questions about how your information is used by contacting us using the details below

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a new effective date.

Notice of Privacy Practices

Effective date: September 2026

Our Commitment to Your Privacy

Havilah Therapy Services is required by law to maintain the privacy of protected health information, to provide families with this notice describing our legal duties and privacy practices, and to follow the terms of the notice currently in effect.

How We May Use and Disclose Health Information

• Treatment: We may use and share health information to provide, coordinate, and manage your child's therapy services, including with physicians who refer or oversee care
• Payment: We may use and share health information to bill and receive payment from insurance plans or other payers
• Health care operations: We may use health information to support quality improvement, staff training, and the general operation of our practice
• As required by law: We will disclose health information when required to do so by federal, state, or local law

We will not use or share your child's health information for any other purpose without your written authorization.

Your Rights Regarding Health Information

• The right to request a copy of your child's health record
• The right to request that we correct information you believe is incorrect or incomplete
• The right to request a list of certain disclosures we have made
• The right to request limits on how we use or share information
• The right to request that we communicate with you in a particular way or at a particular location
• The right to receive a paper copy of this notice at any time, upon request

Our Responsibilities

We are required to maintain the privacy and security of protected health information, notify affected families promptly should a breach occur that compromises the privacy or security of that information, and follow the duties and privacy practices described in this notice.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with Havilah Therapy Services using the contact information below, or with the U.S. Department of Health and Human Services. We will not take any action against you for filing a complaint.